Smart eBookings is a reservation system, commonly known as a central reservation system (CRS) is a computerized system that stores and distributes information of a property such as hotel, resort or other lodging facilities as well as cinema, restaurant, bus / train tickets. A CRS offers assistance to owners or / and sales agents to manage all of their online marketing and sales where they can upload their rates and service availabilities to be seen by sales channels.
Content consists of Reservations, Profiles, Groups and Blocks, Rate and Inventory Control, Administration, Global Distribution Interface, Web-based Interface. Information commonly stored in a CRS consists of Types, Rates, Rate Plans and Conditions (guarantee, deposit, customized cancellation rules, minimum numbers, maximum numbers, closed to arrival, arrival, departure conditions, etc…), Inventories, Generic property information (address, phone number, fax number), Reservation information. The CRS Reporting module provides a number of standard reports. System reports may be generated automatically and may be run daily, weekly, monthly, yearly. It includes Expected Arrivals, Reservation, Property Forecast, Total Booking Activity, Stay Activity, Monthly Booking Activity, Daily Booking Activity and Property Detail.
Most properties run a manual booking system and therefore requires customers to only book for rooms or any other service by walking to the receptionist or calling them on phone or using a third party option. Any enquiry to be made demanding feedback must usually be forwarded to the property in person. Sometimes management is given false reports concerning the work flow of the property and employees also give falsified pricing information to customers from time to time. Details of customers are hardly used in the traditional book keeping methods and that also, records are not properly kept; books used to keep records are disposed of when they get filled up.
This Online Central Reservation System was developed to replace the manual process of booking for a property (room or any other service). It will be used to manage the front-desk activities of a property, and able to accept reservations, to record information about the guests, to verify availability, and to allocate to the guests.
Smart eBookings will provide service to on-line customers, travel agents, and an administrator. On-line customers and travel agents can make searches, reservations and cancel an existing reservations through Internet.
* Some of these features are only available with our ManagePro account.